RETURNS AND EXCHANGES
Introduction:
At Cindy’s Crystals, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return and exchange policy to make the process as easy as possible for you.
Timeframe for Returns:
You have 10 days from the date of delivery to return any item for a refund. All returns must be in new and unused condition, with original packaging and tags attached.
Timeframe for Exchanges:
You have 30 days from the date of delivery to exchange any item for a different size or color. All exchanges must be in new and unused condition, with original packaging and tags attached.
Exclusion Items:
Please note that Klub KA, Mystery Box, Awareness Collection, and custom-sized items are final sale and cannot be returned or exchanged.
Return Process:
To initiate a return, please contact our customer service team using one of the following options:
Our team will provide you with instructions on how to return your item(s). Once we receive your returned item(s), we will inspect them to ensure they meet our return policy requirements. If they do, we will process a refund to the original method of payment. Please allow 5-7 business days for the refund to appear on your account.
If you have any questions or concerns about our return process, please feel free to contact us using one of the options above. We are always here to help and will respond to your inquiry as soon as possible.
Refunds:
To request a refund, please contact our customer service team using one of the following options:
Our team will provide you with instructions on how to return your item(s). Once we receive your returned item(s), we will inspect them to ensure they meet our return policy requirements. If they do, we will process a refund to the original method of payment. Please allow 5-7 business days for the refund to appear on your account.
If you have any questions or concerns about the refund process, please feel free to contact us using one of the options above. We are always here to help and will respond to your inquiry as soon as possible.
Exchange Process:
To initiate an exchange, please contact our customer service team using one of the following options:
Our team will provide you with instructions on how to exchange your item(s) for a different size or color. The cost of shipping for exchanges is the responsibility of the customer, unless the item(s) received are defective or incorrect.
If you have any questions or concerns about the exchange process, please feel free to contact us using one of the options above. We are always here to help and will respond to your inquiry as soon as possible.
Shipping:
The cost of shipping for returns and exchanges is the responsibility of the customer, unless the item(s) received are defective or incorrect.
Contact Us:
We are here to help and answer any questions you may have. If you need assistance with your order, have questions about our products or services, or simply want to provide feedback, please feel free to reach out to us using one of the following options:
Effective Date:
This Return & Exchange Policy was last updated on 08-Feb-23.